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Shipping, Delivery & Returns

Shipping
Our aim is to dispatch all orders within 1 working day of receipt. Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times. In these circumstances we will endeavour to communicate with you about the delay and resolve and resulting issues.
Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance. Please note, if you are paying by bank deposit you order will not be dispatched until the funds have shown in our account. Deposits made overnight or during weekends or public holidays may take longer to clear which will in turn delay the dispatching of your order.
- All orders are sent major via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form.  
- In general, delivery to your door will take no more than 24 hours from dispatch within Auckland metro, 48 hours in the greater North Island and South Island. Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.
 
 
International Orders
Unfortunately we are not able to ship internationally at this time.
 
Domestic Delivery Charges
- Orders over $120 will be sent freight-free Nationwide.
- For orders under $100 a shipping charge of $7.95 will apply.
 
Order Collections
Customers are also welcome to collect orders from our warehouse, click here for a map of our location. 
If you wish to collect your order, simply select PICK UP as the delivery option in the cart when placing your order.
Orders can be collected from the showroom during opening hours - 9am -4pm, Monday through Friday.
You will be notified by email or text message when your order is available for collection, please do not come until you have received this notification as it is unfair to other customers who may have placed an order ahead of you.
 
On-site Payment
If you wish to pay for your order upon collection, simply select PAY ON PICKUP as the payment option.
We can accept payment on-site by Cash, EFTPOS and Credit Card (except AMEX and DINERS). Sorry, we do not accept cheques.
 
Returns & Refund Policy
We expect that you will be completely satisfied with any goods and services you receive from PureNature.
However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to description or  faulty we will accept the goods for return and refund your money without hesitation.
Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not  obliged to accept goods for refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion we may replace any goods accepted for credit or refund  the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.
Please check all parcels carefully, by signing for a consignment  you are formally accepting the goods in the condition in which they were received.

For logistical reasons we cannot process returns for international shipments. However, in the unlikely event that there is an issue with the goods we supply, we will work with you to find a mutually agreeable solution.
     

Visit Us

34B Te Pai Place
Henderson
Auckland 0640
 

Hours

Monday-Friday, 9am-4pm
            
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