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Terms of Trade

PureNature branded products are for personal or manufacturing use only and are not supplied for the purpose of re-selling. If you wish to offer the ingredients we sell through your own business, we encourage you to buy larger pack sizes and re-pack under your own brand or contact us for supply of pre-packed product either un-labelled or labelled with your branding - please note, conditions and minimum orders sizes will apply.

Order Payment
Orders must be paid for in full before they will be processed for dispatch or collection. If you select to pay for your order by bank deposit, payment must be made within 7 days or your order will be automatically cancelled. This also applies to bookings for workshops, your place is not confirmed until full payment is received. If payment for a workshop is not received within 7 days, your booking will be cancelled and the spot will be offered to another customer. 

Our aim is to dispatch all orders within 1 working day of receipt. Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance. Please note, if you are paying by bank deposit your order will not be dispatched until the funds have shown in our account. Deposits made overnight or during weekends or public holidays may take longer to clear which will in turn delay the dispatching of your order.
- All orders are sent major via our contracted courier provider and their affiliates. We are not able to post orders or send via alternative courier service providers. We cannot delivery to post boxes.   
- In general, delivery to your door will take no more than 24 hours from dispatch within Auckland metro, 48 hours in the greater North Island and South Island. Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.
- Sorry, we are unable to ship orders to customers overseas.
Delivery Charges
- Orders over $120 will be sent freight-free Nationwide.
- For orders under $120 a shipping charge of $7.95 will apply.
Order Collections
Customers are also welcome to collect orders from our warehouse, click here for a map of our location. 
If you wish to collect your order, simply select PICK UP as the delivery option in the cart when placing your order. Pick up order must be paid for in full before they will be processed for collection.
Orders can be collected from the showroom during opening hours - 9am -4pm, Monday through Friday.
You will be notified by email when your order is available for collection, please do not come until you have received this notification as it is unfair to other customers who may have placed an order ahead of you.
On-site Payment
You are also welcome to come to our shop and place an order with one of our shop staff. We can accept payment by Cash, EFTPOS and Credit Card (except AMEX and DINERS). Sorry, we do not accept cheques.
Returns & Refund Policy
We expect that you will be completely satisfied with any goods and services you receive from PureNature.
However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to description or  faulty we will accept the goods for return and refund your money without hesitation.
Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not  obliged to accept goods for refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion we may replace any goods accepted for credit or refund  the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.
Please check all parcels carefully, by signing for a consignment  you are formally accepting the goods in the condition in which they were received.
All prices are in NZ dollars and include GST.
If you are interested in pricing for larger volumes than those listed on the site, please contact us for a competitive quote.
PureNature Points
Every dollar you spend on the site earns you 1 PureNature point which can be redeemed against a future order whenever you choose.  100 points equates to a 1 dollar saving, points do not expire.
Please note, you cannot earn points for sales through our showroom as you need to log in to your account to earn them.
Email Communications
By accepting our terms of trade you agree to receive occasional email communications from us, you can opt out of this at any time by selecting unsubscribe at the bottom of the email.

Visit Us

34B Te Pai Place
Auckland 0640


Monday-Wednesday, 9am-4pm
Thursday & Friday, 9am - 5pm
Saturday - 9am - 1pm
CLOSED Sundays & Public Holidays including Saturdays of Holiday Weekends

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