Terms & Conditions

Terms of Trade


PureNature branded products are for personal or manufacturing use only and are not supplied for the purpose of re-selling. If you wish to offer the ingredients we sell through your own business, we encourage you to buy larger pack sizes and re-pack under your own brand or contact us for the supply of pre-packed product either un-labelled or labelled with your branding - please note conditions and minimum orders sizes will apply.

Our aim is to dispatch all orders within 1 working day of receipt. Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance. 
- All orders are sent major via national courier companies and require a signature as proof of delivery. If you have additional delivery instructions, please indicate this in the message box in the shopping cart.  
- Please provide your physical address for shipping as we cannot deliver to PO boxes
- In general, delivery to your door will take no more than 2 working days following dispatch to North Island addresses and 2-3 working days for South Island addresses. Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.
- Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.
- Sorry, we are unable to ship orders to customers overseas
Delivery Charges
- Orders over $120 will be sent freight-free Nationwide.
- For orders under $120 a shipping charge of $7.95 will apply.
Order Collections
Customers are also welcome to collect orders from our warehouse, click here for a map of our location. 
If you wish to collect your order, simply select PICK UP as the delivery option in the cart when placing your order.
Orders can be collected from the showroom anytime during opening hours.
You will be notified by email when your order is available for collection, please do not come until you have received this notification as it is unfair to other customers who may have placed an order ahead of you.
On-site Payment
Only orders placed with staff in our showroom can be paid for on site. Orders placed on our showroom computers will not be processed until they have been paid for in full, you cannot pay at the till.
Returns & Refund Policy
We expect that you will be completely satisfied with any goods and services you receive from PureNature.
However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description on our website or faulty, we will accept the goods for return and refund your money without hesitation.
Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for a refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.
Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.
All prices are in NZ dollars and include GST.
If you are interested in pricing for larger volumes than those listed on the site, please contact us for a competitive quote.
Pure Points
Pure Points is our online rewards system. Every account holder earns a point for every dollar you spend online and you can begin redeeming these against orders once you have collected 500 points
Please note, you cannot earn or redeem points through sales at our physical shop. Learn more here

Email Communications
By accepting our terms of trade you agree to receive occasional email communications from us, you can opt out of this at any time by selecting unsubscribe at the bottom of the email.