Returns, Refunds & Exchanges

We expect that you will be completely satisfied with any goods and services you receive from PureNature.
However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

We aim to offer products with no less than 6 months' shelf life remaining at the time of sale. This shelf life applies to the product in its unopened, original packaging only. If you receive goods from us that have less than 6 months' shelf life on the day of dispatch, please contact us immediately to arrange a solution.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description on our website or faulty, we will accept the goods for return and refund your money without hesitation. However, we are not obliged to offer a credit, exchange or return if you change your mind about your purchase.

We stand by the quality of our products, due to the nature of the goods we sell, we cannot promise that the goods we sell will be the same as those sourced from other companies. Variances in colour, odour, texture, performance or other characteristics are possible. 

Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for a refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.

Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.
For more information, please refer to our website term and conditions or review our FAQ's.