Returns FAQ

If you wish to retun an item, please contact us to discuss further and make arrangements.

We can accept items back within 30days of the date of purchase that are unused and in resell-able condition with seals intact and in the original packaging.

We cannot issue refunds for Gift cards or items that are on discount or clearance deals.

If the purchased product is faulty, please contact us to arrange solution

We may, at our discretion, allow the exchange of purchased items for another item. Please contact us to discuss further.

Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for a refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost.

Please contact us to discuss further. Full instructions will be provided but please note , you may need to cover the cost to return the goods in some situations.

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If
approved, the refund or credit request will be processed within 3 working days after approval. Please note, refunds may take further time to show in your account.