Order & Delivery FAQ

Due to restrictions imposed during the COVID-19 outbreak we do expect delays in processing and shipping customer orders. Couriers are also experiencing reduced capacity and increased demand and so shipping times may take longer than normal. We ask for your patience during these challenging times.  

Due to restrictions imposed during the COVID-19 outbreak we do expect delays in processing and shipping customer orders. Couriers are also experiencing reduced capacity and increased demand and so shipping times may take longer than normal. We ask for your patience during these challenging times.  

We do not ship orders internationally. If you are based overseas, you are welcome to have an order shipped to a local address. Please note we do not complete any additional paperwork if required by forwarders or customs.

Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.

Discount codes can be applied manually at checkout or by clicking on a unique link that will be shared to you. PLEASE NOTE:  only one discount code can be per per order.

Orders over $120 qualify for free nationwide shipping. Please note: if a discount or Pure Points spend brings your order total below $120,  a shipping charge will still apply. Dangerous goods items will incur a $10.00 delivery surcharge, this will still be applied even if the freight free spend threshold is reached.

A $10.00 delivery surcharge will be passed on from our shipper for orders containing a dangerous goods item. If a product is a dangerous good,  additional delivery delays are likely. This is due to regulatory requirements which ensure the health and safety of handling and delivery personnel. Please see the product description to find out if it is shipped as a dangerous good.

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