Order & Delivery FAQ

We aim to dispatch your order within one working day following receipt of payment. However, high demand, weekends, public holidays and other adverse events can cause delays. We ask for your patience in these circumstances.

Once your order has been dispatched the following delivery times should apply:

North Island up to 2 working days

South Island up to 3 working days

Rural please allow for an extra 2-3 working days to the above 

We do not ship orders internationally. If you are based overseas, you are welcome to have an order shipped to a local address. Please note we do not complete any additional paperwork if required by forwarders or customs.

Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.

Discount codes can be applied manually at checkout or by clicking on a unique link that will be shared to you. PLEASE NOTE:  only one discount code can be per per order.

Orders over $120 qualify for free nationwide shipping. Please note: if a discount or Pure Points spend brings your order total below $120,  a shipping charge will still apply.