Shipping
Shipping your order
After we receive you order, our warehouse team will pick and pack your order ready for the courier to collect. If you live locally, you can also opt to use our click & collect service. Learn more about click & collect here.
Generally, we can have your order ready to go within one working day of receiving it. However, sometimes things can happen, and it might take a little longer. We’ll always do our best to keep everyone up to date if we are experiencing major delays getting orders ready.
Once your order is ready it will be collected by NZ Couriers and you will receive a tracking email so that you can follow the status of your delivery. Please have this email handy if you need to contact their customer service team to follow up on your parcel.
If your order has been shipped and you need to change the delivery address, you will need to contact NZ Couriers directly, we are not able to assist with this once your order has been dispatched.
To contact NZ Couriers you can either follow the link in your tracking email, visit their contact page or phone 0800 800 841
By default, orders are sent without the need for a signature. However, if you wish to sign for your parcel, please select this option at checkout (note: this option may not always be available). Please be aware though that this can cause delivery delays if you are not available when the courier attempts to deliver your parcel. Rural deliveries are always delivered without the need for a signature, even if you select this option at checkout.
New Zealand Shipping
Free shipping on orders over $130 or a flat rate of $8.50 for orders under $130.00
Auckland Target Time (after dispatch) – next working day
North Island Target Time (after dispatch) – 2 working days
South Island Target Time (after dispatch) – 2 -3 working days
Allow an additional 2-3 days for Rural deliveries
We cannot ship to post office boxes
Occasionally NZ Couriers may experience service disruptions due to demand surges, weather events, natural disasters, or other events beyond our control. You can view the status of their delivery network here.
Shipping to New Zealand offshore islands
Please review our shipping providers policies regarding shipping to these locations:
Shipping overseas
At present, we can only ship to New Zealand addresses.
Adding to or changing your order
As long as your order has not been packed or shipped, we are happy to help you with any additions or changes you wish to make. Simply contact us for further assistance.
Delays, Damages, Discrepancies or Disputes
Please feel free to contact our customer service team if you have any issues with your order, we will always do our best to rectify any problems in accordance with our Terms and Conditions which you can view here.
Returns
For product returns, please view our returns policy, our FAQ's.
Further info
Contact us or please see our website terms and conditions.